Avaya Oceana Solution

Avaya Oceana Solution is a single integrated solution for servicing the needs of the entire customer engagement strategy. Avaya Oceana delivers a complete multi-experience contact center solution that is context-driven, fully integrated, and customizable through our open, easy to use development platform.

Avaya Oceana is our next generation multi-touch contact center solution that helps organizations deliver a seamless customer experience across any channel of the customer's choosing. Avaya Oceana provides the right media at the right time, every time, applying all relevant information and context to deliver a unique, personalized and enduring experience across the customer’s entire journey. In addition, Avaya Oceana makes it easy to bring knowledge workers across the enterprise into call center routing strategies to improve customer service and sales outcomes.