About Dimax Technology
關於德瑪科技
德瑪科技深耕企業通訊與協作領域,為Avaya原廠授權鑽石級合作夥伴,以及Zoom 原廠授權之專業合作夥伴。
藉由整合 Avaya 在企業級通訊與客戶互動架構上的高穩定度通訊核心,以及 Zoom 在雲端協作、客戶互動與人工智慧應用上的彈性與創新能力,致力於為企業規劃具備AI基因的智慧通訊解決方案,協助企業串聯內外部溝通流程,優化協作及客戶體驗,並導入AI智慧化應用,兼顧運營的穩定以及創新,助益企業提升營運績效與服務品質。
一路以來德瑪科技秉持「以客戶需求為核心」的理念,以成熟的系統整合經驗、穩定可靠的技術架構與專業服務團隊,協助企業提升溝通效率與營運效能,並持續導入新興通訊與人工智慧技術,打造更智慧化、彈性且具韌性的工作與服務環境,支持企業長期發展與數位轉型。
Services & Advantages
服務與優勢
服務,是德瑪科技的核心承諾
我們以專業與長期陪伴為基礎,持續為企業提供穩定且值得信賴的通訊與系統整合服務,確保每一項解決方案都能真正落地並發揮價值。
德瑪科技的核心優勢來自三個面向:
【售前規劃團隊】全方位整合,定義最佳架構
重點:需求分析、AI 應用導入、客製化藍圖。
【技術支援維運】專業熱忱,守護營運不中斷
重點:即時維修、系統優化、穩定運行。
【服務理念實踐】 Anytime Anywhere,強化企業韌性
重點:縮短決策時間、提升客戶體驗、創造競爭力。
我們始終以「To Be Reachable Anytime, Anywhere」為服務理念,透過完整的服務體系與專業能力,協助企業強化溝通效率、提升營運韌性,並在快速變動的市場中持續創造競爭優勢。
智慧通訊平台建置
客服中心與客戶體驗優化
AI驅動智慧整合
雲端應用與客製化解決方案
Milestone
德瑪大事紀
2013
設立高雄辦事處
搬遷至內湖辦事處
2012
設立崑山辦事處
2011
設立台中辦事處
2006
搬遷至基隆路辦事處
2004
德瑪科技成立
Certification
原廠認證
- Avaya Aura® Core Components Technical Associate Implement
- Avaya Aura® Core Components Technical Associate Support
- Avaya Aura® Communication Applications Technical Associate Implement
- Avaya Aura® Communication Applications Technical Associate Support
- Avaya Call Center Elite Technical Associate Implement
- Avaya Call Center Elite Technical Associate Support
- Avaya Call Center Elite Administrator
- Avaya IP Office™ Platform Technical Associate Implement
- Avaya IP Office™ Platform Technical Associate Support
- Avaya IP Office™ Platform Administrator
- Avaya Call Management System Technical Associate
- Avaya Call Management System Administrator
- Avaya Aura® System Manager Administrator
- Avaya Aura® Communication Manager Administrator
- Avaya Session Border Controller Administrator
- Zoom Deployment Accreditation - Zoom Contact Center Deployment Advanced
- Zoom Deployment Accreditation - Zoom Contact Center Deployment Fundamentals
- Zoom Deployment Accreditation - Zoom Customer Experience 2025
- Zoom Deployment Accreditation - Zoom Phone 2026
- Zoom Deployment Accreditation - Zoom Phone Deployment Advanced
- Zoom Deployment Accreditation - Zoom Phone Deployment Fundamentals
- Zoom Deployment Accreditation - Zoom Spaces Deployment
- Zoom Deployment Accreditation - Zoom Virtual Agent 2026
- Zoom Deployment Accreditation - Zoom Virtual Agent Deployment Fundamentals
- Zoom Sales Accreditation - Zoom Contact Center
- Zoom Sales Accreditation - Zoom Foundations
- Zoom Sales Accreditation - Zoom One
- Zoom Sales Accreditation - Zoom Phone
- Zoom Sales Accreditation - Zoom Revenue Accelerator
- Zoom Sales Accreditation - Zoom Spaces
- Zoom Sales Accreditation - Zoom Virtual Agent
- Zoom Technical Sales Accreditation - Zoom Contact Center
- Zoom Technical Sales Accreditation - Zoom Foundations
- Zoom Technical Sales Accreditation - Zoom One
- Zoom Technical Sales Accreditation - Zoom Phone
- Zoom Technical Sales Accreditation - Zoom Revenue Accelerator
- Zoom Technical Sales Accreditation - Zoom Spaces
- Zoom Technical Sales Accreditation- Zoom Virtual Agent